Shipping Policy

Thank you for shopping with Métis Wings. We are committed to processing and delivering your order as quickly and securely as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During new releases, restocks, promotional sales, or periods of high order volume, processing may take slightly longer. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please ensure that your shipping address is complete and accurate before submitting your order. Métis Wings is not responsible for delays or lost packages caused by incorrect or incomplete address information provided at checkout.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your delivery location, package size, package weight, and selected shipping method.

Free shipping may be offered during certain promotions. When available, the free-shipping discount will be displayed or automatically applied at checkout, provided that all promotional requirements have been met.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and transferred to the shipping carrier.

Canada: Approximately 3–7 business days
United States: Approximately 5–10 business days
International orders: Approximately 7–21 business days

These delivery times are estimates and are not guaranteed. Delivery may be affected by carrier delays, customs processing, weather conditions, holidays, high-volume periods, or other circumstances outside the control of Métis Wings.

Order Tracking

Once your order ships, you will receive an email containing your tracking number. Please allow up to 48 hours for the tracking information to update after receiving your shipping confirmation.

Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the package when required.

International Orders, Duties and Taxes

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

These charges are not included in the product price or shipping cost paid to Métis Wings. Customs processing may also cause additional delivery delays.

Métis Wings cannot control or predict the amount of these charges. Please contact your local customs authority for more information before placing an international order.

Incorrect Shipping Addresses

Customers must review their shipping information carefully before completing checkout.

Please contact us as soon as possible if you notice an error in your address. We will try to update it before the order ships, but changes cannot be guaranteed once processing has begun.

If an order is returned to Métis Wings because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for any additional reshipping costs.

Lost, Stolen or Missing Packages

Métis Wings is not responsible for packages that are marked as delivered by the shipping carrier but are reported as missing or stolen.

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Check around your property and delivery location.

2. Ask members of your household or nearby neighbours.

3. Contact the shipping carrier directly.

4. Allow one additional business day, as some carriers mark packages as delivered before the final delivery is completed.

If your package appears to be lost while in transit, please contact us through our Contact Us page with your order number and tracking information. We will assist you with submitting a claim or contacting the carrier where possible.

Damaged Packages

If your order arrives damaged, contact us within 3 days of delivery through our Contact Us page.

Please include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Do not discard the original packaging until your request has been reviewed.

Returned-to-Sender Packages

Packages may be returned to Métis Wings because of an incorrect address, an unsuccessful delivery attempt, an unclaimed package, or unpaid customs charges.

If your package is returned to us, we will contact you regarding the available options. Additional shipping fees may be required before the package can be sent again.

Original shipping charges and customs fees are non-refundable.

Order Changes and Cancellations

Orders begin processing shortly after they are placed. We cannot guarantee that an order can be changed or cancelled after checkout.

Please contact us immediately if you need assistance. Once an order has shipped, it cannot be cancelled or redirected.

Contact Us

For questions regarding your shipment, please contact Métis Wings through the Contact Us page on our website.

Include your order number when contacting us so that our team can assist you more efficiently.

Last updated: July 29, 2026